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Our state-of-art facility is operational 24/7 and has been specially designed with an ambience to suit the BPO center requirements. We have also invested in creating a pool of additional redundant resources and equipment to augment and make the facility more reliable and stable. Salient features of our infrastructure are:
ConXeps has a strong dedicated network facility to establish a high performance, robust industry standard BPO center. We have created a redundant reliable infrastructure to service the Voice, Data, Email, Chat & Multimedia processes for all process segments. In this facility, we have dedicated International Link connectivity, Internet, security systems, database servers and PABX. ConXeps believes that a secured reliable network is essential to meet today’s business needs and exceed service delivery requirements.
Contact Management :
• Predictive Dialers
• Voice Recording Systems
• IVR Interactive Voice Response Solution
• ACD Automatic Call Distributor
• Skills based Routing
• Call Center MIS Reporting Systems
• Call Monitoring Facility
Physical Security :ConXeps facility includes a comprehensive physical security policy to ensure that all customer processes, data and services are secure and protected at all times. This includes:
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